Effective Date: July 1st, 2026
At Radhayu Herbals, we are committed to delivering your orders safely and efficiently. Every order is carefully processed, packed, and shipped to ensure your products reach you in the best possible condition. This Shipping Policy explains our standard order processing and delivery procedures.
Orders placed through our website are generally processed within 1–2 business days after successful payment confirmation. Orders received on Sundays or public holidays will be processed on the next working day. During festive seasons, promotional campaigns, or periods of high order volume, processing may take slightly longer than usual.
We currently deliver across most serviceable locations within India through reliable courier and logistics partners. Once your order has been dispatched, you will receive shipment confirmation along with tracking details, wherever applicable, allowing you to monitor the delivery status of your package. Delivery timelines generally range between 3–7 business days, depending on your delivery location. Remote or non-serviceable areas may require additional transit time. While we strive to meet the estimated delivery schedule, delays caused by weather conditions, courier operations, government restrictions, or other unforeseen circumstances may occasionally occur and are beyond our direct control.
Shipping charges, if applicable, will be clearly displayed during the checkout process before payment is completed. From time to time, Radhayu Herbals may offer free shipping on selected products, promotional offers, or orders above a specified value.
Customers are requested to provide complete and accurate shipping information while placing an order. Radhayu Herbals shall not be responsible for delays or unsuccessful deliveries resulting from incorrect addresses, incomplete contact information, or the unavailability of the recipient at the delivery location. If a shipment is returned due to an incorrect address, multiple failed delivery attempts, or refusal to accept the package, additional shipping charges may apply for re-dispatch of the order.
We take utmost care while packaging every order. However, if you receive a damaged, tampered, defective, or incorrect product, we request that you notify our customer support team within 48 hours of receiving the order. Failure to report such issues within the specified time may result in the request being declined.
To help us investigate and resolve the issue promptly, customers may be asked to provide:
While we work closely with our logistics partners to ensure timely deliveries, Radhayu Herbals shall not be held responsible for delays caused by circumstances beyond our reasonable control, including natural disasters, transportation disruptions, strikes, government regulations, or other force majeure events.
For any shipping-related queries or assistance regarding your order, customers may contact our support team through the contact details available on the Contact Us page of our website. We are committed to providing prompt assistance and ensuring a smooth shopping experience.