Effective Date: July 1st, 2026
At Radhayu Herbals, your privacy is important to us. We are committed to protecting the personal information you share while visiting our website or purchasing our products. This Privacy Policy explains how we collect, use, store, and safeguard your information to provide you with a secure and seamless shopping experience. By accessing or using our website, you agree to the terms outlined in this policy.
When you browse our website, create an account, place an order, or contact our customer support team, we may collect personal information such as your name, email address, mobile number, billing and shipping address, and order details. We may also collect technical information including your IP address, browser type, device information, and website usage data through cookies and similar technologies to improve our services.
The information collected is used to process your orders, arrange deliveries, provide customer support, improve our products and website, and keep you informed about your purchases. With your permission, we may also send promotional emails, SMS, or WhatsApp messages regarding new products, offers, and updates. You can opt out of these communications at any time.
Your payment security is our priority. All online payments are processed through secure and trusted third-party payment gateways using industry-standard encryption. Radhayu Herbals does not store your credit card, debit card, UPI PIN, CVV, or any sensitive banking information on its servers.
Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, analyse website traffic, and improve overall performance. These cookies help us understand customer behaviour and deliver a more personalised shopping experience. You may choose to disable cookies through your browser settings; however, certain features of the website may not function as intended.
We respect your privacy and do not sell, rent, or trade your personal information. Your information may only be shared with trusted service providers such as payment gateways, courier partners, technology providers, and government authorities where required by law. These partners are authorised to use your information only for the services they provide on our behalf.
We take reasonable administrative, technical, and organisational measures to protect your personal information from unauthorised access, misuse, alteration, or disclosure. While we continuously work to maintain a secure environment, no online platform can guarantee absolute security, and users are encouraged to protect their account credentials.
Our website may include links to third-party websites or services for your convenience. These websites operate independently, and Radhayu Herbals is not responsible for their privacy practices, content, or policies. We encourage users to review the privacy policies of any external websites they visit.
Radhayu Herbals does not knowingly collect personal information from individuals below the age of 18 years. If we become aware that such information has been submitted, we will take appropriate steps to remove it from our records.
We reserve the right to modify or update this Privacy Policy whenever necessary to reflect changes in our business practices or legal requirements. Any updates will be published on this page with the revised effective date. Continued use of the website after such changes indicates your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please feel free to contact the Radhayu Herbals customer support team through the contact details provided on our website. We are always happy to assist you.